A franchisee has a legal responsibility to exercise a duty of care to their customers. Should anything occur in class, they must be able to prove that they have exercised that duty. The law requires tangible evidence and in this case written proof.

Franchisees must not only provide a safe environment for their customers, they must be SEEN to provide a safe environment too.

Franchisees therefore must complete, sign and date their venue risk assessments, updating them if anything changes. These must be kept safely in your class files, along with your individual check list. They must also show they have completed the health and safety checks by ticking on their class register each week and noting any extra action or incidents on the back of the register.